Contacts
How to write to us so you get a useful answer: what to include in your message, what we handle, and what to leave out of the first note.
Messages that are short and specific get the fastest, most useful replies. Tell us what you were reading, what looked wrong or was missing, and we can respond with something concrete instead of asking you to explain the situation twice.
Before you write
One short note with specifics beats a long one with generalities. If you are reporting a mistake, include the address of the page and copy the exact sentence that looks wrong. If you are asking about a procedure, describe your situation in two or three sentences; no documents or attachments are needed at this stage.
| If you are writing about | It helps to include |
|---|---|
| An error in an article | The page URL and the exact sentence |
| A question about a procedure | Two or three sentences about your situation |
| A technical glitch | Your device, browser, and what you clicked |
| Cooperation or media requests | Who you are, with a link to your work |
What we handle, and what we don’t
We read every message that arrives. We can fix a mistake we missed, point you to the page that already covers your topic, or flag a subject that deserves its own guide; many of those guides live in the blog. What sits outside that scope: checking personal documents, advising on your individual case, or contacting an agency on your behalf. For those, a licensed specialist in your region is the right stop.
Keep personal data out of the first message
Please don’t send passport scans, full ID numbers, or medical records in an opening note. Describe the situation in general terms, and if anything specific is genuinely needed, we will name it exactly. The same rule works in reverse: we will never ask for more of your data than the question requires.
A detail that speeds things up
If your message says a fact is wrong, mention where you saw the correct version, such as the official source you checked. A claim we can verify against a source turns into a corrected page quickly, and the next reader gets the right answer without having to ask.
Helpful guides
Related pages
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